Standard Post → 3-7 business days → FREE over $50 or just $5
Express Post → 1-3 business days → $10
Sydney Same-Day → 3-4 hours → $12
Delivery time depends on your proximity to Sydney and how remote your address is.
Over $100 → 3-10 business days → FREE
Under $100 → 3-10 business days → $15-21
Delivery time depends on your proximity to Australia and how remote your address is.
International customers please note - we use a DDU (Delivery Duty Unpaid) service, which means you simply pay an ex-tax price at the checkout and are subject to any relevant local duties and taxes once the parcel arrives at your country.
Australia, Austria, Belgium, China, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Italy, Japan, Netherlands, New Zealand, Norway, Portugal, Ireland, Singapore, South Africa, Spain, South Korea, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States.
→ We can guarantee same-day delivery for orders place before 2pm
→ Orders placed over the weekend will be sent Monday morning.
→ Available to addresses within 15km radius of Bondi Beach, NSW 2026
→ If there is a safe space for the courier to leave the package, please specify in your order notes, or email us immediately
Customer satisfaction is important to us! If you are unhappy with the merchandise you received for any reason you can return it to us. Please read on.
→ Contact us before returning the item
→ Return within 7 days of receiving
→ Must be in original condition with all tags attached
→ Must not be worn, damaged, altered or washed
→ Full priced items only
→ Return using tracked post
You can get a credit note or refund.
Please allow a few days for the money to return to your account. PayPal refunds are instant once we process it.
We do not exchange, sorry. If you would like to return your item for something else, please post it back to us and place a new order.
Items sealed for hygiene reasons can only be returned if the seal is intact, excluding underwear and earrings (unless deemed faulty).
It includes most jewellery, swimwear, hair accessories and beauty products. Please make sure you love your item before you pop it open.
You can pay in interest-free instalments using Afterpay if you're in AUS or NZ, Laybuy if you're in UK, AUS or NZ and Sezzle if you're in the US or CA.
Afterpay lets you receive your purchase now and spread the total cost over 6 weekly, automatic, interest-free payments. It's available for all Australian and New Zealand cardholders.
Laybuy lets you receive your purchase now and spread the total cost over 6 weekly, automatic, interest-free payments. It's available for all Australian, New Zealand and UK cardholders.
Sezzle lets you receive your purchase now and split up the cost into 4 interest-free payments. To use Sezzle, you must be 18 years old or over and have a valid US or Canadian mobile number and email address.
Please note that coupon codes, including 10% off your first order, will not work for sale items. Only one coupon code can be used at a time. If you can't see where to add your coupon on mobile, please click the "order summary".
Using buttons such as PayPal and Apple Pay at the cart which can bypass the checkout will skip the coupon entry field. Please follow the checkout as normal, then select PayPal and Apple Pay at the end.
Dead Pretty takes our customer's credit card security seriously. For this reason, you may be asked to provide identification for orders over AU$1000 before we can release your order to you.
Refusal to provide identification may result in refunding the order.Once the identification has been sent through via email or text message (we will provide you a number), we can send the product without any further delay.
It's simply a standard procedure (common for most reputable online designer boutiques) to keep our loyal customers shopping experience safe online!
We do our utmost to ensure that every credit card transaction is secure. We use a Shopify SSL certificate for extra security. This is a high-grade Encryption key (Camellia-256, 256 bit encryption key) that ensures your payment and person info remains secure during your payment. Your credit card info cannot be accessed by any third parties.